We constructed Europe's premier cloud communication integration provider.
Starting as a project service business, C20Y gained profitability quickly and then subsequently auto-mated all business operations, emerging as the European leader in cloud contact center integration services. Over the years, C20Y has built custom contact center solutions for companies like PMI, Nestle, Flixbus, Quonomedical, Dr. Smile, Illy Café, IU and so on.The GoGroup team has been the technology backbone enabling C20Y to offer tailored, AI-driven, omnichannel solutions for success in the modern communication era.
Over the past years, there has been a surge in the adoption of cloud communication call centers by organisations worldwide. This trend was further accelerated by challenges posed by COVID-19. Together with the founders of C20Y, GoGroup recognized this transformative shift and built a new team ground up to design and deploy tailored solutions for organizations seeking to harness the potential of cloud call centers.
In an ultra fast-growing, highly competitive market environment it was crucial to emerge as first-mover and technology leader for C20Y. Existing solutions lacked customization for unique company needs and struggled with effective omnichannel communication. Therefore, the entire tech stack needed to be built for automation, customization, scalability and quality which could only be achieved by an AAA, full-focus team.
C20Y has held their Twilio Gold Partner status for years, reaching the heights of highest impacted revenue for Twilio Europe. Consequently, S&P 500 companies have trusted C20Y to power their cloud call centre capabilties.Thanks to the modularisation built by the team, the implementation time for even complex call centre solutions has decreased drastically to less than half.
Let's build togetherApply directly for an open position of your choice, or contact us via email at hr@gogroup.co.Open Positions
Let's build togetherApply directly for an open position of your choice, or contact us via email at hr@gogroup.co.Open Positions
Twilio Gold Partner